EasyPro HBEB3CK Textured Midnight Basalt Fountain Trio Kit | 24", 30", 36" Columns with Basin, Pump & LED Lights

If an authorized retailer advertises a lower price on an identical item, we'll match it, where the manufacturer's pricing policy allows.

Contact us before you order with a link or screenshot of the lower advertised price. Found one within 14 days after your order? Send it with your order number and we'll refund the difference.

Eligibility rules and exclusions are on our Price Match Policy page.

Order Processing

Orders are processed within 1–5 business days, depending on product type, brand, and fulfillment method. Products sold on Pond Pro Direct ship directly from manufacturers or authorized distribution partners and do not ship from a single centralized warehouse.

Processing times may vary by brand, item type, fulfillment method, and whether an item is made to order or ships via freight.

Order Confirmation

After placing your order, you will receive an order confirmation email confirming that we have received your order and pre-authorized your payment method.

Once your order is received, we contact the manufacturer or distribution partner to confirm availability and fulfillment timelines.

• If an item is unavailable or on backorder, we will notify you by email and void the pre-authorization.
• If the item is available, the payment will be processed and the order submitted for shipment.
  

Order Shipment

If your order is in stock and payment is processed, it will typically ship within 6–13 business days. Once your order ships, tracking information (when available) will be sent to the email address provided at checkout.

If you do not receive shipping confirmation within 6 business days, please contact us at support@pondprodirect.com.

Shipping Destinations

At this time, we primarily ship within the United States. Some products may be available for shipment to Canada. If the website allows checkout and accepts your shipping address, the product is eligible for delivery to that location.

Changing Your Shipping Address

Address changes after an order has been processed or shipped may result in delays or additional carrier fees. Any carrier charges associated with address changes are the responsibility of the customer.

Shipping Times

All shipping times are estimates only and not guarantees.

• Typical handling time: 1–5 business days
• Typical transit time after shipment: 5–8 business days
• Estimated delivery window: 6–13 business days

Delivery timelines may vary based on brand, item type, production status, freight requirements, and carrier availability.

If an order is cancelled after it has been processed or shipped, the customer may be responsible for applicable shipping charges, freight fees, carrier return fees, and warehouse handling costs, where applicable.

Shipping Options

Available shipping options vary by product and location.

Our standard Curbside Delivery option is provided at no additional cost where applicable and delivers the item to the curbside or driveway of the delivery address.

Additional options, such as Threshold Delivery or White Glove Delivery, may be available for select products and locations.

For full details regarding freight delivery, inspection requirements, liftgate service, returns, and customer responsibilities, please review our full Shipping Policy page.

Cancellations & Refunds

Orders may be canceled free of charge before shipment, unless the item is classified as Custom or Made-to-Order (see below).

If you have questions about your order, please contact us at support@pondprodirect.com or call (765) 508-4352 during business hours.

Cancellations (Before Order Ships)

If you need to cancel an order before it ships, please contact us as soon as possible. Orders canceled prior to shipment are eligible for a full refund.

You can reach our team by phone at (765) 508-4352, via live chat on our website, or by email at support@pondprodirect.com.

Cancellations (After Order Ships)

Once an order has shipped or entered fulfillment, it may no longer be eligible for cancellation. If you no longer wish to keep the item, you must wait until delivery and then request a return.

A Return Merchandise Authorization (RMA) is required before returning any item.

Custom or Made-to-Order Items

Custom or made-to-order products are produced specifically for your order and cannot be canceled or refunded once production has begun, except in cases of defect or error.

Product pages will clearly indicate when an item is custom or made-to-order. If you are unsure whether an item falls into this category, please contact us before placing your order.

Returns & Refunds

Returns are subject to the following conditions:

• Customers have 30 days from delivery to request a return, unless otherwise stated on the product page or by manufacturer policy
  
• Items must be unused, uninstalled, and in original packaging
  
• An RMA is required prior to returning any item
  

Because we ship products directly from manufacturers, return eligibility may vary by brand. If a manufacturer does not permit returns on a specific product, we may be unable to accept the return. Please contact us if you would like confirmation of return eligibility for a specific item.

Fees & Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or shipped in error
  
• Freight / LTL shipments may incur higher return shipping costs due to carrier fees
  
• Approved returns of non-defective items may be subject to a restocking fee of up to 25%
  
• Original outbound shipping charges are non-refundable
  

If you are exchanging an item rather than returning it outright, we may be able to assist with some costs depending on the product and manufacturer.

For full details, including freight deliveries, damage reporting requirements, and manufacturer-specific terms, please review our complete Return and Refund Policy